Shipping policy
Shipping Policy
Last Updated: August 1, 2026
Thank you for shopping with Hestia Treasures. We are committed to providing a smooth and reliable shopping experience. Please read our shipping policy carefully before placing an order.
Order Processing
All orders are processed within 1–3 business days (Monday through Friday, excluding holidays).
Once your order has been processed, you will receive a confirmation email containing your tracking information. Processing times may be extended during peak seasons, holidays, promotional events, or due to unforeseen circumstances.
Orders placed after business hours, on weekends, or on public holidays will begin processing on the next business day.
Shipping Times
Estimated delivery times are as follows:
United States
* Standard Shipping: 5–7 business days
Canada
* Standard Shipping: 7–9 business days
United Kingdom
* Standard Shipping: 5–7 business days
Europe
* Standard Shipping: 7–9business days
Australia & New Zealand
* Standard Shipping: 8–10 business days
Rest of the World
* Standard Shipping: 8–10 business days
Please note that these delivery estimates are not guaranteed and may vary depending on your location, customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping charges are calculated at checkout based on your delivery address and selected shipping method.
From time to time, we may offer free shipping promotions on qualifying orders. Any such promotions will be clearly displayed on our website.
Order Tracking
Once your order has shipped, you will receive an email with your tracking number.
Tracking information may take 24–48 hours to update after your package has been handed over to the shipping carrier.
Incorrect Shipping Information
Customers are responsible for providing complete and accurate shipping information.
If an incorrect address is provided and the order has already been shipped, Hestia Treasures cannot guarantee that the package can be rerouted or recovered.
Additional shipping fees may apply if a package must be reshipped due to an incorrect address.
Lost or Delayed Packages
While we work with trusted shipping partners, delivery delays may occasionally occur.
If your package has not arrived within the estimated delivery timeframe, please contact our support team.
If a shipment is confirmed by the carrier as lost in transit, we will work with you to provide an appropriate resolution, which may include a replacement or refund where applicable.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
These charges are determined by your local customs authority and are the responsibility of the customer unless otherwise stated.
Hestia Treasures is not responsible for delays caused by customs clearance procedures.
Damaged or Missing Items
If your order arrives damaged or if any items are missing, please contact us within 7 days of delivery.
Please include:
* Your order number.
* A description of the issue.
* Clear photographs of the package and products.
We will review your request and work to resolve the issue as quickly as possible.
Contact Us
If you have any questions regarding your shipment or delivery, please contact our customer support team.
Hestia Treasures
Email: support@hestiatreasures.com
Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)