Refund policy

Refund & Return Policy

Last Updated: August 1, 2026

At Hestia Treasures, we strive to provide high-quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

We accept returns within 30 days of the date your order is delivered.

To be eligible for a return, items must:

* Be unused, unworn, and in their original condition.
* Include all original tags, packaging, and accessories.
* Be free from stains, odors, damage, or signs of wear.

Returns that do not meet these conditions may be refused.

Non-Returnable Items

For hygiene, safety, and product integrity, the following items cannot be returned unless they arrive damaged or defective:

* Earrings and pierced jewelry.
* Personalized or custom-made items.
* Gift cards.
* Final sale or clearance items.

How to Start a Return

To request a return, please contact our customer support team within 30 days of receiving your order.

Please include:

* Your order number.
* Your full name.
* The reason for your return.
* Photos if the item is damaged or incorrect.

Once your return request is approved, we will provide return instructions.

Items returned without prior authorization may not be accepted.

Refunds

After your returned item is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error or the item was defective.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, or item, please return your eligible item for a refund and place a new order.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

Please provide:

* Your order number.
* A description of the issue.
* Clear photos of the product and packaging.

If confirmed, we will arrange an appropriate resolution, which may include a replacement, refund, or store credit.

Lost Packages

If your tracking shows your package has been lost during transit, please contact us.

We will work with the shipping carrier to investigate and, where appropriate, provide a replacement or refund.

Hestia Treasures is not responsible for delays caused by shipping carriers, weather, customs, or other events beyond our control.

Return Shipping Costs

Customers are responsible for return shipping costs unless:

* The item received was damaged.
* The wrong item was shipped.
* The product was defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.

Chargebacks

If you experience an issue with your order, we encourage you to contact us before initiating a chargeback with your payment provider.

We are committed to resolving customer concerns promptly and fairly.

Contact Us

If you have any questions regarding this Refund & Return Policy, please contact us:

Hestia Treasures

Email: support@hestiatreasures.com

Customer Support Hours:
Monday – Friday
9:00 AM – 5:00 PM (EST)